FAQs

Do you ship worldwide?
Yes, we currently ship worldwide to most major countries and locations. See our Shipping and Delivery page for more details.
 
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
 
How long will my order take to deliver?
Click here for our full Shipping and Delivery info. Once your order is traceable, it should take between 7 to 12 business days (to the U.S) to arrive at your doorstep. Other International destination shipping times will vary. 

Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyer’s responsibility to pay the balance.
 
What are my payment options?
We accept payments by PayPal, Visa, MasterCard and American Express.
 
What are my delivery options?
We currently only offer one standard shipping option, which is free.
 
How secure is your site?
Laura Sonia processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously; all payments are verified by Stripe to prevent fraud.
 
Can I amend my order?
Contact Us as soon as possible if you wish to amend your order. We ship items out usually within 1 to 3 working days, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
 
Where is my order?
You will receive an email with tracking information once your order is dispatched.
 
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
 
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
 
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via Contact Us on our website.